Terms & Conditions

Customer Terms & Conditions

BOOKING OF SERVICES

Any collection or booking time we may give or agree with the customer is only an estimate and should not be relied upon.

Whilst we will endeavour to meet the customer’s requirements this may not always be possible due to circumstances beyond our control, such as but without limiting to, traffic, roadworks, motor accidents, weather conditions, and excess demand

We do not accept liability for any direct or consequential loss the customer may suffer as a result of failure to meet a booking time.

FARES

Prices for journeys will be quoted on a per journey basis and will be fixed at the agreed rate on confirmation of booking.

Surcharges apply for multi-seater vehicles, excessive luggage, journeys taken between 11p.m. and 7 a.m. and journeys on Christmas Day. The cost of these surcharges will be made clear at the time of booking.

Airport pick ups do not include parking charges or waiting time charges. Drivers will arrive at the airport 60 minutes after the flight lands unless requested otherwise. Any additional waiting time will be charged at a rate of £20 per hour (or part thereof) plus any parking charges which will be payable directly to the driver.

Deliveries or removals are transported entirely at the customers risk and neither we nor the taxi drivers accept any liability for loss or damage.

Drivers will not transport items which are radioactive, toxic, inflammable noxious or otherwise of an inherently dangerous nature.

PAYMENT FOR SERVICES

Customers will be required to pay the full cost of the journey before the booking will be allocated to a driver.

In the event of the passenger not being at the agreed pick up point at the agreed time the customer will be liable for an additional charge for waiting time and parking charges where applicable. The customer will pay these additional costs directly to the taxi driver at point of pick up.

The company acts as agents for the taxi drivers, so the fare is due to them in its entirety, as such there is no VAT on the fares charged as none of the taxi drivers are registered for VAT.

CANCELLATIONS

A customer may cancel a booking within the city of Brighton & Hove up to 5 minutes before the agreed pick up time.

For airport bookings or bookings outside the city of Brighton & Hove a customer must cancel within 2 hours of the agreed pick up time.

REFUNDS

Where we have taken advance payment for a booking and the customer cancels with more than 24 hours notice of the boking time the trip would be 90% refundable. Any cancellations within 24 hours of the booking time will be non refundable.

CUSTOMERS

Customers must inform us at the time of booking if they wish to transport domestic animals. Dogs must be on a lead or harness and other animals contained in a suitable carry box or cage.

It is a legal requirement to transport assistance dogs wearing a designated harness, however, in the interests of avoiding delay customers should inform us at the time of booking if they are using an assistance dog as a few taxi drivers suffer extreme allergies and are thus certified exempt from transporting assistance dogs.

Customers are not permitted to smoke, including e-cigarettes, or consume food or alcohol in the taxi.

Taxi drivers may refuse to transport a customer they believe to be intoxicated.

Customers who vomit or otherwise soil a taxi must pay a cleaning fee, currently capped at £250.

Customers are responsible for their own possessions and luggage; we take no responsibility for any loss or damage caused by customers failing to remove their possessions at their destination. Taxi drivers are required to hand over any lost property to the local police station.

COMPLAINTS

If a customer has a complaint regarding our staff or taxi drivers we ask that these be made in writing and emailed to info@gotaxi247.co.uk.